Return/ Refund Policy – Products transacted in SISTA360 Marketplace

We assure you that all products sold on SISTA360 Marketplace are of the finest quality. In case the product you received from the seller is 'Damaged', 'Defective' or 'Not as Described', SISTA360 through its arrangement with the seller will get it replaced under a “no questions asked return and refund policy”, unless specifically mentioned at the time of sale. The below scenarios are subject to this arrangement with the seller.

Out of stock:

If any product is out of stock, you will receive a full refund for those items.

Order cancellation/ amendment:

Customers can cancel/ amend the order any time before the cut-off time. If cut-off time is over or cut-off time is not mentioned, the buyer may contact SIST360 over phone/ email. Subject to availability/ viability, the request may be accepted by SISTA360. Refunds will be initiated by SISTA360 wherever applicable.

Short delivery:

In case of rare instance of short delivery of products, difference in amount will be refunded to the customer.

Replacement:

Customers can get the product replaced or get the amount credited to your SISTA360 account/wallet. You shall intimate the return of non-perishable items within 48 hours of delivery. In case of perishable goods, including but not limited to fish, meat and vegetables & fruits, you shall intimate and return the product within 4 hours of delivery. In case for any reason, the damaged / defective product could not be replaced, the  amount will be refunded. The refund/ replacement will be processed after receipt of the returned product. Assessment and redressal actions regarding the product quality will be decided by SISTA360 and will be final and binding to all concerned parties involved.

Conditions for replacement:

Please notify us of receipt of a damaged / defective product within the above mentioned timeline.

Products/items should be unused. Products should be returned in their original packaging along with the original price tags, labels and invoices. In all circumstances, proof of purchase must be retained and provided when you apply for replacements or refunds.

Refund:

Please refer “Refund terms” under Terms and Conditions.

 

Return/ Refund Policy – Products transacted in SISTA360 Exchange

We assure you that all products sold on SISTA360 Exchange are of the finest quality. In case the product you received from the seller is 'Damaged', 'Defective' or 'Not as Described', below protocols will apply.

Out of stock:

If any product is out of stock, you will receive a full refund for those items.

Order cancellation/ amendment:

Customers can cancel/ amend the order any time before the cut-off time. In case of refund, if the payment has already been made online, refund will be made either to the mode of payment done for the order – Cards, Coupons, Wallets or Net Banking or to your SISTA360 account/wallet.

Short delivery:

In case of rare instance of short delivery of products, difference in amount will be refunded to the customer.

Inferior product, i.e., damaged, defective or not as described product:

1. Owing to issues at the farm-gate level: SISTA360 assures that the products shipped from the farm-gate is of right quality. If, in the rare instance of the quality being inferior owing to issues at the farm-gate level, you shall intimate within 4 hours of delivery. The remedial actions can be refund, replacement, damage payment from insurer, price adjustment or a combination of these. The remedial action will be initiated after assessment of root-cause by SISTA360. Till the remedial action is implemented, the buyer is responsible to ensure that the product quality is maintained at the same level as at the time of receipt of the product. In case the root-cause is not found to be owing to issues at the farm-gate level, the same will be intimated to the buyer and appropriate addressal actions will be initiated.
2. Owing to issues during transportation: If the quality is inferior owing to issues during transportation, you shall intimate and return the product, within 4 hours of delivery or as soon as you are aware of the issue, whichever is earlier. If the transportation is availed through SISTA360 under applicable insurance, the damage-refund approved by the insurance company will be passed on to the buyer once it is released by the insurer. If transportation is made by the buyer directly, the onus of such quality issues will lie with the buyer.
3. Assessment and redressal actions regarding the product quality will be decided by SISTA360 and will be final and binding to all concerned parties involved.

 

Conditions for remedial actions:

If product quality issues as described above are found, buyer to intimate SISTA360 within the above mentioned timeline. The remedial action will be initiated after assessment of root-cause by SISTA360. The remedial actions can be refund, replacement, damage payment from insurer, price adjustment or a combination of these. Till the remedial action is implemented, the buyer is responsible to ensure that the product quality is maintained at the same level as at the time of receipt of the product. In case the root-cause is not found to be owing to issues at the farm-gate level, the same will be intimated to the buyer and appropriate addressal actions will be initiated. In case of return, products/items should be unused and should be returned in their original packaging along with the original price tags, labels and invoices. In all circumstances, proof of purchase must be retained and provided when you apply for replacements or refunds.

Refund:

Please refer “Refund terms” under Terms and Conditions.